Last updated: March 2026

These Terms of Service (“Terms”) govern your access to and use of the Email Company, a service of MyBizCom (PTY) LTD's website and services. By accessing our website or engaging our services, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not use our services.

1. Definitions

• “Email Company,” “we,” “us,” or “our” refers to Email Company.

• “Client,” “you,” or “your” refers to any agency, business, or individual accessing or using our services.

• “Services” refers to white-label cold email execution, infrastructure management, and related support provided by Email Company.

• “End Clients” refers to your clients for whom services may be performed.

2. Scope of Services

Email Company provides white-label cold email delivery services for agencies.

Services may include:

• Inbox and domain setup and management

• Deliverability monitoring and warm-up

• Campaign execution and optimization

• Reporting and support based on service tier

Specific scope, limits, and support levels depend on the selected partnership tier.

Email Company does not guarantee specific outcomes, reply rates, lead volume, or revenue.

3. Agency Responsibilities

By using our services, you agree that:

• You are acting as an agency or service provider, not a consumer.

• You are solely responsible for your End Clients, offers, targeting, and messaging approvals.

• You represent that all prospect data used complies with applicable laws and regulations.

• You will not use our services for unlawful, deceptive, or spam-based practices.

Email Company does not provide legal advice regarding email compliance.

4. Deliverability & Volume Limits

To protect long-term performance and infrastructure integrity:

• All campaigns are subject to strict daily sending caps.

• Volume limits are enforced regardless of service tier.

• Email Company reserves the right to pause, throttle, or terminate campaigns that risk deliverability or violate best practices.

These limits are a feature, not a defect, and are non-negotiable.

5. Compliance & Lawful Use

You agree to comply with all applicable laws, including but not limited to:

• CAN-SPAM Act

• GDPR

• Applicable data protection and privacy regulations

You acknowledge that:

• Cold email legality depends on jurisdiction, targeting, and message content.

• Email Company acts as a service provider and is not responsible for your compliance strategy.

6. White-Label Nature of Services

Email Company operates as a white-label backend provider.

• End Clients are not parties to this agreement.

• You remain fully responsible for client communication, billing, and representations.

• You may not represent Email Company as a direct service provider to End Clients unless explicitly authorized.

7. Payments & Fees

All payments are processed by Paddle.com Market Limited, who acts as the Merchant of Record for all transactions. Paddle handles billing, payment processing, currency conversion, sales tax/VAT collection, and invoicing on behalf of Email Company. By subscribing, you agree to Paddle's Terms of Use (paddle.com/legal/terms) and Privacy Policy (paddle.com/legal/privacy)

• Fees are billed according to your selected partnership tier.

• All fees are due as agreed and are non-refundable unless otherwise stated.

• Failure to pay may result in suspension or termination of services.

• Subscriptions are billed monthly on a recurring basis

• Cards are charged automatically on each renewal date

• Contact our team to process your cancellation

• After cancellation service continues through paid period

• Pricing may change from time to time with 2 calendar months notice.

8. Termination

Either party may terminate the relationship according to the terms of the agreement or service plan.

Email Company may suspend or terminate services immediately if:

• These Terms are violated

• Deliverability or infrastructure is endangered

• Unlawful or high-risk activity is detected

Upon termination, access to services will cease.

9. Intellectual Property

All materials, processes, and systems used by Email Company remain our intellectual property.

You may not:

• Reverse engineer systems

• Resell tools independently

• Represent proprietary processes as your own

White-label execution does not transfer ownership of systems or infrastructure.

10. Confidentiality

Both parties agree to maintain confidentiality of:

• Non-public business information

• Processes, pricing, and technical details

• Client-related information

Confidentiality obligations survive termination.

11. Disclaimer of Warranties

Services are provided “as is” and “as available.”

Email Company makes no warranties regarding:

• Deliverability

• Inbox placement

• Performance outcomes

• Lead quality or conversion

Results depend on many factors beyond our control.

12. Limitation of Liability

To the maximum extent permitted by law:

• Email Company shall not be liable for indirect, incidental, or consequential damages.

• Our total liability shall not exceed the fees paid by you in the preceding three months.

13. Indemnification

You agree to indemnify and hold harmless Email Company from any claims, damages, or liabilities arising from:

• Your use of the services

• Your End Clients’ actions

• Data compliance or messaging content

14. Modifications to Terms

We may update these Terms from time to time. Changes will be effective when posted to this page.

Continued use of services constitutes acceptance of updated Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the applicable jurisdiction of the Republic of South Africa, without regard to conflict of law principles.

16. Contact Information

For questions regarding these Terms, contact us.